Terms & Conditions

Terms and Conditions

Introduction

Welcome to Flora Five. Please read these terms and conditions carefully before using our website or purchasing our products. By accessing or using our services, you agree to abide by these terms.

Use of Our Website

You may use our website for personal, non-commercial purposes. You agree not to engage in any illegal activities or misuse our website in any way that may harm our business or reputation.

Product Information

While we strive to provide accurate product information, there may be occasional errors or inaccuracies. We do not warrant the completeness, accuracy, or reliability of any product information on our website.

Orders and Payments

When you place an order with us, you agree to provide accurate and complete information. Payments must be made using valid payment methods. We reserve the right to cancel or refuse any order at our discretion.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Changes to Terms

We may update or revise these terms and conditions at any time. Your continued use of our website and services after changes have been made constitutes your acceptance of the new terms.

Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at florafive@outlook.in or +91-62809-37457.

Grievance Officer

As required by the Consumer Protection (E-Commerce) Rules, 2020, you can raise any complaint about an order, a product or this website with our Grievance Officer:

• Name: Ramandeep Kaur
• Designation: Grievance Officer, Flora Five
• Phone: +91 62809 37457
• Email: florafive@outlook.in
• Address: M/S Flora Five, Sirhind-Bassi Road, Opposite Sant Footwear, Sirhind, Fatehgarh Sahib, Punjab 140406, India
• Hours: Mon–Fri 9 AM – 9 PM IST · Sat–Sun 11 AM – 9 PM IST

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

Thank you for choosing Flora Five.

This website is owned and operated by M/S Flora Five, Sirhind-Bassi Road, Opposite Sant Footwear, Sirhind, Fatehgarh Sahib, Punjab 140406, India.