Our Return & Refund Policy

Return & Refund Policy At Flora Five, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are happy to accept returns within 7 days of the date of purchase. However, please note that we do not offer refunds. Instead, we offer exchanges or store credit. If you receive a damaged or defective product, please contact us immediately and we will arrange for a replacement to be sent to you. If you receive a product that you do not like or it does not meet your expectations, please contact us within 7 days of the date of purchase to arrange for an exchange or store credit. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please note that all sales are final on discounted items and gift cards. If you have any questions or concerns about our return policy, please contact us through our Contact Us page.

Grievance Officer

As required by the Consumer Protection (E-Commerce) Rules, 2020, you can raise any complaint about an order, a product or this website with our Grievance Officer:

• Name: Ramandeep Kaur
• Designation: Grievance Officer, Flora Five
• Phone: +91 62809 37457
• Email: florafive@outlook.in
• Address: M/S Flora Five, Sirhind-Bassi Road, Opposite Sant Footwear, Sirhind, Fatehgarh Sahib, Punjab 140406, India
• Hours: Mon–Fri 9 AM – 9 PM IST · Sat–Sun 11 AM – 9 PM IST

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.